In short
We only collect what we need to quote, install and look after your water filter. Payments are handled by Stripe, so we never see your card details. Nothing personal is stored in your web browser, and we only send you marketing if you ask for it.
Who we are
PlatyPure is a trading name of Boutique Lifestyle Pty Ltd (ABN 58 681 100 676), based in Victoria. Contact us at hello@platypurewater.com.au or (03) 7056 9256.
What we collect
- Contact details: your name, phone number and email.
- Install address: street, suburb and postcode.
- Your answers about your home: water supply, type of home, meter location, access, pets and timing.
- Photos you choose to send: your water meter, the pipe at the meter, where the system would go and, optionally, the path from the street.
- Order details: what you bought, the amount paid and the payment reference. Your card details go straight to Stripe and never reach us.
- Anything else you tell us in notes, emails or calls.
Why we collect it
- To prepare your quote and confirm whether your install is standard.
- To process your order, book and carry out the installation, and provide warranty and service.
- To contact you about your quote, order or install.
- To meet our legal obligations, such as tax and plumbing compliance records.
- To send you water tips and offers, only if you tick the box to say yes. You can unsubscribe at any time using the link in any email.
Where your information is kept
Our website doesn’t keep your details itself. When you send a quote, call-back request or order, your information goes over an encrypted (HTTPS) connection to these services:
- Google Fonts, which supplies the site’s typeface. Your browser asks Google for the font files, so Google sees your IP address.
- GoHighLevel, our customer system, which stores your contact details, answers, photos and notes and sends our emails.
- Address search (Google Maps or OpenStreetMap), which receives the address you type into the search box to suggest matches. It isn’t given your name or other details.
- Stripe, which processes payments.
- Vercel, which hosts this website and passes your request on. It doesn’t keep a copy of your details.
These providers may store data outside Australia, including in the United States. We choose providers that protect data with encryption and access controls, and we limit our own team’s access to the people who need it to quote, install and support you.
Photos of your home are attached to your record in our customer system. Only our team, signed in to that system, can see them, and we don’t send them to anyone else.
Your web browser
We don’t store your name, contact details, address or photos in your browser. To make the site work, your browser remembers only what’s in your cart and how far you’ve got through the steps. This site doesn’t use advertising or tracking cookies.
How long we keep it
We keep your information for as long as we need it for your quote, installation, warranty and our legal record-keeping obligations. After that we delete it or remove anything that identifies you. If you get a quote but don’t go ahead, you can ask us to delete your details at any time.
Your choices
- Access and correction: ask us for a copy of the information we hold about you, or to fix anything that’s wrong.
- Deletion: ask us to delete your details, unless we need to keep them by law.
- Marketing: unsubscribe from any email, or tell us and we’ll stop.
Email hello@platypurewater.com.au and we’ll respond within 30 days.
Complaints
If you’re unhappy with how we’ve handled your information, contact us first so we can fix it. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy. The date at the top shows when it last changed.